Yes, you are welcome to use your own hosting if you wish, we do not tie you to our own hosting. We do however, strongly advise against this. The reason for this, is because all websites running a content management system require regular security updates to avoid viruses and hacking and also website backups. Cheap hosting providers will not provide these security updates for you and you will be required to do these yourself, which runs the risk of damaging your website.
The hosting for your website and email is free for 3 months, depending on your package and includes hosting support, monthly security updates (to help avoid damage to your website) and monthly website backups. There is no contract and the cost for this is currently £19.99+VAT per month (as at Nov 2017). This may be subject to change.
All of our websites run on a content management system, which means you have an admin panel which you can log into and update the text and images. If you’d like to add more pages to your website, all packages with the exclusion of the Starter Package allow you to add unlimited pages yourself. You are free to add images, videos, PDFs and other content at will, subject to your storage space.
Yes! Our team are highly experienced designers and are also able to offer graphic design services such as leaflets, business cards, banners, digital ads and brochures. If you’re not sure, just ask us. We have a huge portfolio of work in many different areas.
Absolutely! We’re completely transparent about website ownership. Once you’ve paid for your website design, it’s yours. Any images which we have supplied for you are technically licensed to us, however this allows you to use them on your website.
We offer an excellent level of support for small businesses opting to host with us. The vast majority of our support tickets received are responded to, and often resolved, within just a few hours (during working hours). We’re happy to answer questions and also provide additional guides on how to make edits and changes to your website, subject to fair use.
For adding new features and functionality, our support team are on hand to provide you with a quote and get the work booked in at your chosen turnaround rate.
One aspect that really sets our support ahead of the competition is that it’s the same team who build your website. We’re a small business and really care about building a relationship with our customers. In most cases, our team will already be familiar with your website. There’s no need to re-introduce yourself or spend endless time on hold speaking to a call centre abroad who have no prior understanding of your website or business.
