Below is an outline of the general process which we follow when designing and building your website. For each deliverable you’ll be given a round of revisions to provide your feedback and request any changes. During the process, you’ll have direct contact with your Project Manager who will be able to answer any questions and provide assistance along the way.
Step 1: Agree delivery and feedback dates
Step 2: Complete our online forms detailing your requirements
Step 3: Receive your Free Logo Design pack and request any revisions to your favourite design
Step 4: Receive your website design concept
Step 5: Provide us with any revisions to your design concept
Step 6: Receive a link to your shiny new website and provide any revisions
Step 7: Go Live!
During each key stage of the project, you’ll be given an opportunity to request revisions. We call these revision cycles. We’ve been building websites for over 11 years, so it’s actually pretty rare if we don’t hit the mark the first time round and we often find customers don’t have any revisions at all.
It’s important to remember that we’re offering a creative service, so sometimes we may not interpret your brief in the way you imagined. If this is the case, don’t panic, just let your Project Manager know as soon as you receive the deliverable. Once an element of the project is complete and we’ve begun the next stage, if you change your mind later on or if your initial requirements change, we’ll provide a quote to re-do the work for you.
Just content which you’ve decided isn’t quite right? Don’t sweat! You’ll have access to your website after we’re complete to change the content as much as you like from your dashboard.
Yes! Our team are highly experienced designers and are also able to offer graphic design services such as leaflets, business cards, banners, digital ads, and brochures. If you’re not sure, just ask us. We have a huge portfolio of work in many different areas.
We understand the unexpected can happen. We all lead busy lives and sometimes delays can occur. If you’re unable to meet a deadline, please contact your Project Manager as soon as possible.
We’ll then agree with you on some new dates and re-schedule the project. If the dates are missed again, all is not lost. You’ll be given the option to either re-schedule your project again or alternatively freeze your project and return to it up to 6 months later. If your project requires rescheduling more than once or your project is frozen and then requires rescheduling, a 10% fee will be applied to resume. Please note, a project can only be frozen once and if you are paying in installments, the due dates will not change if your project is delayed.
Yes, you can update your subscription preferences by clicking on the update preferences link at the bottom of one of our emails.
We offer several convenient ways of making payment for your project:
Pay upfront
If preferred, you’re welcome to pay upfront for your project. We’ll provide you with bank details to make a transfer, or alternatively, you can pay via credit/debit card.
Pay in 3
We offer the option to pay in 3 installments at no additional cost. For all projects, the initial 1/3 payment is due upfront as a deposit. This can be paid securely via bank transfer or credit/debit card. The second and third payments are then made, each a week apart, via direct debit.
Please note, the Pay in 3 option does not correlate with project progress—delays in providing feedback or required information to complete your project will not impact the payment schedule.
We understand the benefits and convenience of paying via credit/debit card. We are able to accept the initial deposit or a single upfront payment via this method, however for payment in instalments and for any future work, we only accept payment via Direct Debit or bank transfer. This is simply to reduce costs and keep our pricing as competitive as possible.
You are fully protected when paying via Direct Debit by the Direct Debit Guarantee and you’ll always be notified in advance by email when a payment is due to process. If there are any problems or queries, please submit a support ticket and we can cancel or adjust the payment for you.
The packages that we offer are very transparent. Take a look at our pricing pages for both brochure and eCommerce websites, which offer a full breakdown of the features included in your package.
There are no hidden costs; however, please keep in mind that all websites require website hosting and a domain name to function on the internet, and additional requests beyond the scope of your project will incur additional design/development costs. An example of this might be that you’ve completely changed your brief after you’ve received your design.
Often customers find they don’t need our help to make further changes after the website has been built, as you can log in and make edits to the pages and content very easily.
Depending on your chosen package, you’ll benefit from a free period that includes hosting support, monthly security updates (to help avoid damage to your website), and monthly website backups. There is no contract, and the cost for this is currently €29.99 + VAT per month (as of March 2025).
We understand the importance of a smooth website launch. That’s why we offer a complimentary 30-day ‘Go Live!’ warranty for all of our customers. Although we thoroughly test your website prior to launch, occasional technical bugs and glitches can occur. That’s where our warranty comes in. If you, or we, notice any issues, such as display errors or functionality problems, simply submit a support ticket and we’ll take care of it promptly and at no cost to you*.
If you choose to host your website with us beyond the 30-day mark, you can rest assured that we have you covered for any major issues that may arise through the normal use of your site*. Please note that certain exceptions apply, as we provide you with a great deal of freedom in your dashboard, allowing you to make changes to your site that are beyond our control.
A content management system, or CMS for short, is a platform on which we build your website and is a term used to describe the ability you’ll have to make edits and update the website via an online panel. In just a few clicks, you can update the website, change text, or maybe even add a video without the need to contact us! The CRM that we’ll build your website on is called WordPress—it’s the world’s most popular.
Your website will be built using a very simple yet powerful tool that allows you to visually move different aspects of your website’s content around the page into a position you’re happy with. You can add new text blocks, image blocks, and much more, all in a few clicks! This makes it very simple for you to edit existing pages or even add new pages, depending on the package that you choose. You don’t need any previous experience, although you will need a basic understanding of how to use a computer.
Yes, you are welcome to use your own hosting if you wish; we do not tie you to our own hosting. We do, however, strongly advise against this. The reason for this is because all websites running a content management system require regular security updates to avoid viruses, hacking, and compatibility issues. Cheap hosting providers will not provide these security updates for you, and you will be required to do these yourself, which runs the risk of damaging your website.
Absolutely! We’re completely transparent about website ownership. Once you’ve paid for your website design, it’s yours. Any images that we have supplied for you are technically licensed to us; however, this allows you to use them on your website.
All of our websites run on a content management system, which means you have a control panel that you can log into. There are lots of different customisation options that allow you to create new pages, post to your blog, and more. You are free to add images, videos, PDFs, and other content at will, subject to your storage space.
There are two types of SEO (Search Engine Optimisation) – On-Page SEO and Off-Page SEO. Sounds complicated, right? It’s actually pretty simple:
On-Page SEO
This is work completed on your website itself. How it’s built, the user’s experience, and the way in which it’s coded. We include a level of this within every package so that Google can find your website, read it, and understand its contents.
Off-Page SEO
This is any work which is not completed directly on your website. It involves building up your website’s authority and reputation online. This is a separate service that is required to rank for any competitive search terms. The costs for this start from £350+VAT per month and vary depending on the level of competition to appear for your chosen keywords.
SEO is the foundation of many successful businesses. It requires patience, persistence, and trust in your expert. It can take over a year for a brand new website with no authority to rank for a competitive search time, so it’s important not to expect quick results.
There are many companies offering cheap SEO services for as little as £100 per month—simply put, you’d be better off paying for Google Ads if your budget is this low, and you run the risk of the company using bad/dangerous techniques that could result in a penalty, which is when search engines remove your website from its search results completely!
Whilst you’re hosting with us, we handle all of the maintenance on your website to help keep it secure. You may also opt for a security certificate, which adds an additional level of trust for your website visitors.
We apply an industry-standard level of security to all websites for your peace of mind. Occasionally websites can become compromised—while rare, it’s important to have backups readily available to restore the website and repair it. We ensure your website is regularly backed up as part of your hosting package.
All of our websites are built using the latest coding standards, ensuring that your website is quick to respond to visitors. Our website hosting packages offer a high-speed service that is specifically optimised to run WordPress.
It is important to consider that if you host elsewhere, you may find that the hosting speeds are much slower—very cheap hosting companies such as Godaddy and Bluehost will often advertise that their hosting is super fast, when in reality it can be quite the opposite—just read their reviews!
For customers looking to get the highest possible performance out of their website, we also offer a speed optimisation service.
Yes, we’ve got you covered. We have access to a huge library of licensed images, which we’ll use across your website. Images and photography play a big part in the overall look and feel of a website, so it’s important to get them right.
Professional photos reflect a professional business. If you have a specific style of image in mind, you’re welcome to select your own images if you’re not happy with the ones we’ve chosen for you.
Do you have your own images? We’d normally recommend that any case study photos or previous work photos be used on a Gallery or Portfolio page so that the overall design of the website isn’t impacted.
We receive lots of requests every month from our customers who either don’t have the time to be making improvements or changes to their websites themselves or simply just don’t want to.
We’re more than happy to assist with regular edits and changes—simply submit a support ticket, and we’ll provide you with a great value quote. We charge in 15-minute increments and offer different levels of service depending on how quickly you’d like the work completed. That way, if you have an urgent change that needs making, you know you can rely on us to jump straight to it!